My shore power cable is not charging my battery

Please take a moment to watch the troubleshooting video below for step-by-step guidance, or follow the step-by-step written directions.

If the problem continues, our After Sales team at Escape Trailer will be happy to help. You can submit a support ticket using this form. 

1. Check the Surge Protector 

• Look at the surge protector display.

• Find the error code:

  • E0 = Good shore power (no issues).

  • Any other code (like E1) = There’s a power problem.

• If you see an error:

  • Check the error code guide (usually inside the dinette on the electrical management system box).

  • Follow the recommended action.

  • Note: Some issues may require a professional to fix.

2. Check the Charger / Inverter Settings

• Locate your charger (Multiplus or similar unit).

• Make sure it is set to:

  • “On” OR

  • “Charger Only”

• These modes allow shore power to charge your batteries.

3. Check the Current Limit Setting

• Find the digital multi-control dial (the knob with numbers).

• Make sure the current limit is not set too low.

  • A low setting can prevent proper battery charging.

4. Inspect Battery Terminals

• Look at the battery connections.

• Make sure:

  • All terminals are tight.

  • Nothing is loose or moving.

  • Wires are properly seated in their ring connectors.

5. Still Not Working?

• Re-check all steps above.

• If the issue continues:

  • Consult your manual.

  • Contact support or a professional for help.