My solar charger is not charging my battery

Please take a moment to watch the troubleshooting video below for step-by-step guidance, or follow the step-by-step written directions.

If the problem continues, our After Sales team at Escape Trailer will be happy to help. You can submit a support ticket using this form. 

1. Check the Solar Disconnect Breaker

• Locate the solar disconnect breaker.

• Press the yellow button on the front.

• Push the yellow flag back inside the housing to reset it.

• Check if your batteries start charging.

2. Use the Victron Connect App

• Open the Victron Connect app on your phone.

• Use the information on the sticker near the charge controller to connect.

• Check for any error messages or alerts.

• Common issues the app might show:

  • Not enough sunlight (cloudy weather)

  • Solar panels covered by debris

  • System protection mode

3. Inspect Charge Controller Connections

• Locate the charge controller.

• Find the two sets of red and black wires connected to it.

• Make sure all wires are:

  • Secure

  • Tight (not loose or moving)

4. Check Battery Connection

• Find the side of the controller labeled “Battery.”

• Locate the battery positive (red wire).

• Follow that red wire back to the battery.

• At the battery:

  • Ensure the wire is still attached to the ring terminal

  • Make sure the terminal is tight and not moving

5. Contact Support

• If none of the steps above fix the issue, contact your support team for more advanced troubleshooting.